Returns

"Returns: PFAFF TUNING will not accept any returns after 30 days. Special order items cannot be returned under any circumstances. Returned items must be in new, unused, re-sellable condition, with all pieces included. All returns are subject to approval by PFAFF TUNING. All return shipping is the responsibility of the client - all return shipments must be insured, and any loss/damage claims must be filed by the client. PFAFF TUNING will not accept returns on: coilovers, electronics, engine internals, turbochargers, superchargers, and turbocharger kits. When approved for inspection, a return will be issued a Return Merchandise Authorization (RMA) number which must be clearly noted on the shipping waybill and packaging. Any incoming shipments without an RMA number will be refused. Items that are approved for return and sent back within 10 days of delivery will not be charged a restocking fee. After 10 days, accepted returns are subject to a fee consisting of 5% of the item cost. A $10 repackaging fee will be applied to any returns without acceptable packaging.

Refused Shipments: If a shipment is refused and is returned to PFAFF TUNING by the carrier, the client will be billed any return shipment fees as well as the cost to resend the shipment. This includes shipments where the carrier is unable to deliver after multiple attempts.

Damage Claims/Shipment Shortages: All damage claims must be reported within 24 hours of receipt of the shipment. PFAFF TUNING will provide all necessary documentation, but the client must initiate all claims. The recipient must keep all packing materials so the carrier can investigate them. PFAFF TUNING accepts zero responsibility for Dealer and/or their customers who misplace or discard the packaging of a damaged shipment. After reporting the loss/damage with the carrier, contact PFAFF TUNING immediately with pictures of the damaged item(s) and packaging to proceed with the claim. If damages or shortages are from an LTL shipment, sign the Bill Of Lading as such."